BOOKING A HIRE
BROWSE OUR COLLECTION
Discover our curated collection of exclusive designer bridal pieces made hireable for the modern and sustainable bride. Available in sizes 4-18 and handmade with love by our skilled bridal artisans internationally — you are sure to find the perfect piece for your special event.
TRY-ON AT HOME
Book a 24-hour postal try-on which allows the opportunity to try-on our exclusive designer bridal pieces in the comfort of your own home prior to confirming your hire. Express shipping and returns are included in the try-on fee for convenience.
CONFIRM YOUR HIRE
Once the postal try-on period is complete, secure your booking within 24-hours of the piece/s being returned to redeem the full fee minus $50 towards your hire. Once the hire is confirmed, your date and pieces will be secured.
WEAR YOUR PIECE
With free express shipping and returns, complimentary standard dry-cleaning and $100 accidental damage insurance included — you will be able to truly enjoy every moment of your special event wearing an exclusive IVORY piece.
RETURN WITH EASE
Utilising the pre-paid and labelled packaging provided, take your piece to your local AusPost and obtain a lodgement receipt to confirm the return. There’s no cleaning or stress required — we will take care of the rest.
COMPLIMENTARY — Express delivery and returns
COMPLIMENTARY — Standard dry-cleaning
COMPLIMENTARY — $100 accidental damage insurance
We offer exclusive designer bridal hire and postal try-ons Australia-wide!
We recommend confirming your hire as early as possible. In the bridal industry, most brides preemptively book their venue, suppliers etc, anywhere from months in advance to over a year in advance and booking with IVORY is no different. To ensure your desired garment is secured for your special event and to avoid any disappointment; we recommend booking your postal try-on and then confirming your hire immediately after.
We recommend booking your hire in advance to avoid any disappointment. Should the situation arise where the garment you are interested in hiring is already booked for your event date, please reach out to us at hire@ivorybridalhire.com.au — we are always here to help and can assist you in finding a solution!
YES! We offer a bespoke service where we offer our exclusive designer bridal pieces for purchase. This service entails our designers handcrafting a piece in your custom measurements and design for your special event and approximately 4+ months is needed. Please reach out to us at hire@ivorybridalhire.com.au for further information on our bespoke service.
POSTAL TRY-ON SERVICE
Postal try-ons are intended as a fitting only and all pieces must be returned unworn. If there are signs of wear including but not limited to: fake tan, dirt, perfume, makeup; you will be charged a cleaning fee of $100 per garment in addition to the postal try-on fee/s. If the protective garment ribbon has been removed or tampered with, you will be charged the full rental fee per piece in addition to the postal try-on fee/s.
The garment/s included in the postal try-on will need to be returned within the 24-hour period to avoid late-fees of $50 per day for the first day and $100 thereafter up to 7 days. View the terms & conditions for further details on late fees.
To book a postal try-on, add the postal try-on service to your cart selecting how many pieces you would like to try-on and when processing payment; in the description box, let us know which style/s and size/s you would like to try-on and we will ship these directly to your home.
Our postal try-on service is only available for a 24-hour period on a Tuesday to Wednesday or Wednesday to Thursday. The postal try-on service must be booked at least 14 days prior to your event date.
Express shipping and return shipping is included in the postal try-on fee. You will be provided with pre-paid and labelled packaging to return your try-on piece/s.
Postal try-ons are $150 for 1 piece for a 24-hour period. Each additional piece added to this try-on is $80. This fee includes express shipping and return shipping. This fee is non-refundable. If you are to confirm your event hire within 24-hours of the completion of your postal try-on, we will allocate the full fee minus $50 towards your hire.
We do not offer in person try-ons. Postal try-ons enable brides to be able to try-on our exclusive designer bridal pieces in the comfort of their own home. As our studio is based in Brisbane, this also gives the opportunity to those in other locations the ability to try-on sizes and styles prior to confirming their hire.
SIZING & STYLING
Specific size charts can be found on each product listing under “size chart”. Please note, each piece has specific measurements and we recommend working off the measurements provided on the size chart, not your standard sizing you usually wear.
If you have any questions regarding the sizes of our pieces, please don’t hesitate to reach out to us with your body measurements, the piece/s in which are of interest to you and your standard sizing and we can advise you on the recommended sizing for your hire.
IVORY offers a postal try-on service to enable brides an opportunity to try-on our range of exclusive designer bridal pieces in the comfort of their own home. We HIGHLY recommend booking a postal try-on prior to confirming your hire to ensure the correct size and style is hired for your event.
All responsibility is held by the hirer should you choose to proceed with confirming a hire without booking a postal try-on to confirm the appropriate sizing and style is being hired. If the garment does not fit as desired, IVORY will not offer a credit note, refund or cancellation of hire.
YES! We love to assist our brides in any and all ways possible and sizing is definitely something we can advise you on. Please reach out to us at hire@ivorybridalhire.com.au with your bust, waist and hip measurement, height, usual dress size and the dress in which is of interest to you and we can assist you in selecting the appropriate size.
YES! We are skilled bridal stylists with years of experience in the bridal and fashion industry. Whether you are seeking assistance in how to style one of our exclusive pieces or wanting advice on which piece would compliment your wedding gown — we are here to help! Please reach out to us at hire@ivorybridalhire.com.au and we can assist you further.
CLEANING & DAMAGES
Complimentary standard dry-cleaning is included in your hire. Please DO NOT attempt to clean the garment (professionally or not) whatsoever — even if damage/s occur during your hire period. We will attend to all cleaning required for IVORY garments.
If damage/s occur during the period of your hire, contact IVORY immediately via email with images and a description of the damage/s. If we are notified as soon as possible and prior to returning the garment, we are then able to remedy the issue promptly to prevent additional damage/s.
Do not attempt to clean the garment whatsoever INCLUDING if damage/s occur. Incorrect cleaning will cause further damage to the garment if not treated correctly and will incur higher repair fees and in some cases, a full replacement. These cost/s and fee/s will be payable by the hirer.
The hirer is liable to pay for any and all costs (in excess of the $100 accidental damage insurance) involved with repairing garments that have been returned damaged or excessively marked.
It is at the discretion of IVORY — Bridal Hire whether a garment is re-hireable. Any damaged garments that are deemed un-hireable will incur a fee of the full retail price of the garment + any loss of income due future bookings that will be cancelled.
STORE CREDIT, CANCELLATIONS & REFUNDS
Hire fees are non-refundable including in the event of a booking cancellation, change of mind or incorrect sizing.
If you wish to cancel a hire at least 90 days prior to a booking — you will receive a credit note to the full value of the hire fee minus a $50 cancellation fee.
If you wish to cancel a hire within 90 days of a booking — you will receive a credit note to the value of 50% of the hire fee minus a $50 cancellation fee.
If you wish to cancel a hire within 60 days of a booking — you will receive a credit note to the value of 25% of the hire fee minus a $50 cancellation fee. You will not be eligible for a credit note if cancellation is advised after this notice period.
If you wish to cancel a hire within 30 days of a booking — you will forfeit the entire value of your hire fee.
A credit note will be issued within 3 days of IVORY being notified of your cancellation. The credit note will be valid for 6 months from the date of cancellation.
HIRE PERIOD & TIMEFRAME
We offer a hire period of 5 days OR 8 days. If you are interested in hiring for a 5 day period, we highly recommend booking the hire dates so that your event falls on day 3 of the hire. This will allow 2 days prior to your event to style and organise your garment and 2 days following your event to return it on time.
Your hire garment/s will arrive by 6pm the day PRIOR to your hire start date.
Every hire must be returned (lodged at AusPost) on or before the final day of your hire period. Failure to follow this return timeframe will result in late fees of $50 per day for the first day and $100 thereafter up to 7 days. View the terms & conditions for further details on late fees.
Should a return not be lodged on or before the final day of the hire period — late-fees of $50 per day for the first day and $100 thereafter up to 7 days will be charged to the hirer. After the 7 day period, the garment will be considered stolen and the full retail price will be charged to the hirer plus fees. View the terms & conditions for further details on late fees and stolen goods.
Eloping in Vegas or a Honeymoon in the Maldives? We understand that sometimes 5 days - 8 days just isn’t long enough! Please reach out to us at hire@ivorybridalhire.com.au to discuss our extended hire options.
DELIVERY
YES! To ensure the entire hire process runs smoothly and to avoid any theft — we require ALL hires including postal try-on’s to be signed for. If you are not home to sign for your hire, please note that it may be sent to your local post-office for collection. Your hire and/or postal try-on timeframe will still remain as per your hire and will not be extended should you not sign for your package even if it is sent to your local post office or booked for re-delivery.
We no not deliver to PO Boxes OR Parcel Lockers as all hires require a signature upon delivery.
RETURNS
Utilising the pre-paid and labelled mailer bag provided; place the garment back into the box your garment was shipped in for protection and place this box inside the mailer bag. Take the garment in the above packaging to your local AusPost on or before the LAST DAY of your hire. Ensure you lodge the parcel over the counter at AusPost and receive a lodgement receipt. Once you have completed the return, please email a copy of the lodgement receipt to hire@ivorybridalhire.com.au on the same day as the return.
If your hire date ends on a Sunday or a public holiday and you are not able to return your hire prior; simply return your hire on the next business day.
If you’ve lost the provided prepaid return postage satchel, you will be responsible for the cost of returning the item. This must be done over the counter at your local AusPost and the lodgement with tracking details must be emailed to hire@ivorybridalhire.com.au on the same day.
YES! Should a hire be returned without a lodgement receipt and is lost during the shipping process back to IVORY; the hirer will be responsible for paying the full retail price plus fees to replace the lost garment.
Please send a copy of your lodgement receipt to hire@ivorybridalhire.com.au on the date of your return.
LOST & STOLEN GARMENTS
It is your responsibility to take care of the item you have hired through IVORY from the time it is delivered and signed for to the time you lodge your return. Do not leave it in an unsafe place, with a friend or anywhere else which might result in losing the item.
If it is lost, please notify IVORY immediately. Notifying us as early as possible, will assist us in informing any brides that have booked the item after your hire period that we may not be able to fulfil their hire, so we have time to organise an alternative.
If the item is lost during your hire, you will be liable for a replacement which is the full retail price plus fees.