Terms of service
RENTAL AGREEMENT
1. Who we are and how to contact us
1.1 This Rental Agreement applies to all rental items booked through the IVORY Bridal Hire website IVORYBRIDALHIRE.COM.AU (“Site”), unless otherwise specified.
1.2 The dresses we have listed for hire on the Site, which includes mini wedding dress and second look bridal dresses (“Products”), are provided and fulfilled by us, Savannah Lee ABN 22615413656 trading as IVORY Bridal Hire (we, us and our), a specialist bridal dress hire service in Australia. is
1.3 To contact us, please email hire@ivorybridalhire.com.au
1.4 “Client, you, your” refers to the individual or entity who engages with us for the purpose of hiring wedding dresses and related Products as outlined on the Site.
2. Agreement
2.1 By placing an order on the Site that includes any items for rent, you are entering into a legally binding contract between yourself and us.
2.2 By using or visiting our Site, and making a booking you confirm that you accept these Terms and that you have read and agree to comply with them. If you do not agree to these Terms, you must not use our Site. You agree you are at least 18 years old and are residing in and using this Site within Australia to make any purchases on our Site.
2.3 Please be advised that the hire of any Product is not confirmed until the client has expressly agreed to these Terms. All hires, regardless of the manner or timing of the booking, will be subject to the stipulations outlined in these Terms. It is imperative for clients to review and accept these Terms to ensure a clear understanding of the obligations and rights associated with the hire of a Products from us.
2.4 These Terms incorporate the 'Information' page on the Site and, in the event of any conflict between the 'Information' page and these Terms, these Terms will prevail to the extent of the conflict.
2.5 We are the owner or the licensee of all intellectual property rights in our Site, our Products, and in the material published on the Site. All such rights are reserved.
3. We may make changes to these Terms
3.1 We may amend these Terms from time to time. Every time you wish to use our Site, please check these Terms to ensure you understand the Terms that apply at that time. By continuing to use our Services after the amendments take effect, you agree to be bound by the Terms as amended.
3.2 These Terms were most recently updated on 21 November 2024
4. Hire Period
4.1 The Hire Period for our Products is either five (5) or eight (8) days, as selected by the client at the time of checkout. The Hire Period begins on the first day of the booked hire period and ends on the last day of the booked hire period. We retain full ownership of the Products at all times during the Hire Period and beyond if delivered early and/or returned late.
4.2 Any late returns will incur charges in accordance with the Late Returns policy outlined in clause 14.
4.3 You must use and care for the Products in accordance with the Care Tags and any other information we have provided to you.
5. Rental Fees
5.1 The Fees for the Products, as detailed on our Site, must be paid in full by the client prior to the commencement of the Hire Period. The Fees applicable at the time of booking will be those listed on the Site, which may be updated from time to time without notice. By agreeing to these Terms and Conditions, the client acknowledges their obligation to pay the Fees as listed at the time of their booking confirmation. Failure to complete payment prior to the Hire Period will result in the cancellation of the hire agreement without further notice.
5.2 The Fees for the Products, as detailed on our Site, include both standard dry cleaning and $100 accidental damage insurance for the duration of the Hire Period. Any damage that has occurred to the Product outside of normal wear and tear will be payable by the client as set out in the Damage and Liability section below.
6. Security Deposit
6.1 A refundable security deposit is required at the time of hire. This deposit will be used to cover any damages assessed against the Products during the Hire Period. The assessment of damages and the determination of costs will be at our sole discretion. The deposit, less any deductions for damages, will be refunded to the client within 3 business days after the return and inspection of the Products.
7. Refunds & Cancellations
7.1 Should you need to cancel your booking, please be aware of our cancellation policy as it pertains to the hire fees. All hire fees are non-refundable, which includes circumstances such as booking cancellations, changes of mind, or incorrect sizing.
7.2 Cancellation Policy:
(a) Cancellations 90 Days Prior to Booking: If you cancel your hire at least 90 days before your booking date, you will be issued a credit note for the full value of the hire fees, minus a cancellation fee of fifty dollars ($50).
(b) Cancellations Within 90 Days of Booking: For cancellations made within 90 days of the booking, you will receive a credit note valued at 50% of the hire fee, also subject to a fifty-dollar ($50) cancellation fee.
(c) Cancellations Within 60 Days of Booking: If you cancel within 60 days of your booking, a credit note will be issued at 25% of the hire fee, with a fifty-dollar ($50) cancellation fee applied. Beyond this notice period, you will not be eligible for a credit note.
(d) Cancellations Within 30 Days of Booking: Cancellations within 30 days of the booking date will result in the forfeiture of the entire value of the hire fee.
7.3 Credit Note Issuance:
(a) credit note will be issued within three (3) business days of IVORY Bridal Hire being notified of your cancellation.
(b) The credit note will be valid for a period of six (6) months from the date of cancellation.
7.4 Please note, our cancellation policy is designed to be fair to both our clients and our business, taking into account the preparation and reservation of our products. We appreciate your understanding.
8. Alterations
8.1 No alterations, temporary or permanent, are permitted to be made on the Products. Any alterations will result in full charges for the repair or replacement of the Products, as determined by us. The client is strictly prohibited from reselling, subletting, or otherwise transferring the Products to any third party during the Hire Period.
9. Return Condition
9.1 The Products may be returned in a worn condition; we will undertake dry cleaning. However, any damage that cannot be remedied by standard dry cleaning will result in charges to the client. This includes, but is not limited to, stains, tears, and fabric burns.
9.2 Care Instructions: The client is responsible for the proper care of the Products during the Hire Period. Always hang the garment using the ribbon loops attached - not by the garment straps. Always have the garment hanging when not being worn or in the original packaging. Avoid exposure to prolonged direct sunlight, heat sources or damp environments. Prior to steaming the garment, utilising a towel or similar, hold the steamer head to the towel to ensure that any precipitation is on the towel and not the garment. Water spots can cause marks on the garment. When steaming the garment; ensure the head of the steamer does not make direct contact with the garment fabric to avoid damages. For any concerns about the Product's care, please contact us immediately for guidance.
10. Damage & Liability
10.1 The client is liable for any damages to the Products beyond normal wear and tear. Normal wear and tear includes minor wrinkling and minimal soiling that can be removed by standard dry cleaning. Damage, which the client will be held liable for, includes but is not limited to: severe stains, tears, burns, broken zippers or clasps, missing beads or sequins, or any other issue that requires repair beyond standard cleaning and $100 of accidental damages. The cost for repairs will be calculated based on the actual cost of professional repair services. In case of irreparable damage or loss, the client will be charged the full Recommended Retail Price (RRP) of the Products, in addition to the accumulated late fees and other fees for loss of hires. This charge compensates for the loss of the garment and associated costs. We will provide a detailed breakdown of any repair or replacement costs to the client.
10.2 Any damage must be reported to us via email with images and a description of the damage/s immediately.
11. 24-Hour Postal Try-On
11.1 We offer a 24-hour postal try-on service for our Products, available during the weekdays either Tuesday-Wednesday or Wednesday-Thursday. This service is designed to allow clients to establish the correct size of the Products in the comfort of their home.
11.2 Products must be returned in an unworn condition, without any perfume, makeup, or any other damage.
11.3 Please note, an anti-theft ribbon will be attached to the Products, which must not be tampered with under any circumstances. The 24-hour try-on is strictly for the purpose of establishing the Products size only and it cannot be worn outside of the house or used for any other purpose.
11.4 Should the Products be returned with any signs of wear, including but not limited to fake tan, dirt, perfume, makeup; the client will be charged $100 cleaning fee. Should the anti-theft ribbon be removed or tampered with in any way, the client will be charged the full hire fee (5 day hire fee).
11.5 All 24-hour postal try-on are subject to the Shipping and Returns and Late Returns policiesbelow.
11.6 Cancellations for the 24-hour postal try-on service must be made at least 24 hours before the scheduled booking time. Cancellations made within 24 hours of the booking will incur the full try-on Fees. This policy ensures that we can manage our inventory efficiently and continue to provide this valuable service to all our clients.
12. Shipping and Returns
12.1 All Products will be shipped to and returned by the client via Australia Post. We will provide a prepaid return label with the Products, the cost of which will be borne by us. The client is required to use the provided prepaid return label to return the Products via Australia Post and must obtain a Lodgement Receipt upon shipping. The Lodgement Receipt must be promptly provided to us as proof of shipment. Failure to adhere to this shipping policy will result in the client being fully responsible for any loss or damage to the Products during return transit.
12.2 All Products must be returned in the undamaged box they were shipped in. This ensures the protection of the Products and compliance with our return conditions. Any deviation from these conditions that results in damage or loss of the Products will hold the client liable for the associated costs.
13. Product Availability
13.1 In the event that the selected Products becomes unavailable due to unforeseen circumstances, we will make a reasonable effort to substitute a similar Products. If a suitable replacement is not available, the client will be given the option to select a different Products or receive a full refund.
14. Late Returns
14.1 Should the Products not be lodged for return on or before the final day of the Hire Period as stipulated at the time of booking, late fees will be applied to the hirer’s account. The following late fee structure will apply: a charge of fifty dollars ($50) for the first day immediately following the agreed return date, and one hundred dollars ($100) per day for each day thereafter, up to a maximum of seven (7) days.
14.2 If the Products are not returned within this seven-day period, the Products will be considered stolen. In such cases, the hirer will be charged the full Recommended Retail Price (RRP) of the Products, in addition to the accumulated late fees. This charge compensates for the loss of the garment and associated costs.
14.3 This policy is designed to ensure the timely return of our Products, facilitating their availability for future clients and maintaining the quality of our offerings. Hirers are encouraged to adhere to the return dates to avoid these charges.
15. Warranties
15.1 We warrant to you that any Product purchased from us through the Site will, on delivery:
(a) conform with its description;
(b) be of satisfactory quality; and
(c) be reasonably fit for all the purposes for which Products of that kind are commonly supplied.
15.2 We exclude to the fullest extent possible under law, all implied Terms and Warranties whether statutory or otherwise, relating to the subject matter of these Terms.
15.3 The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely.
16. Liability
16.1 Both parties total liability, save for your non-payment of the Price which is uncapped, arising out of or in connection with the Products or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Products to you, or 3 times the Price paid by you for the hire.
16.2 Neither party is liable to the other in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise for any loss of profit or revenue (whether direct or indirect), loss of opportunity or loss of goodwill, and/or any indirect, special or consequential loss of any kind.
16.3 Nothing in the Agreement will limit a person’s liability for: a) death or personal injury caused by that person’s negligence; b) that person’s fraud; or c) anything else that cannot be limited by law.
17. Disclaimer
17.1 All Products are hired out on an "as is" basis. While we ensure that each Product is in a good wearable condition before dispatch, variations in condition due to previous hires are to be expected. The client acknowledges that minor imperfections may not be grounds for a refund or exchange.
17.2 We make every effort to ensure that the colours and sizes of our Products are accurately represented on our Site. However, due to variations in monitor settings and slight variations in Product sizes, we cannot guarantee that the colour and size of the Products delivered will exactly match the client's expectations. Such variations will not be considered as defects and will not be eligible for refunds or exchanges.
17.3 If you chose not to try on the Products before the hire, you agree to rely on the size guides provided on our Site and accepts the risk that the Products may not fit as expected.
17.4 The client agrees that the Products will only be used for personal use and will not be used for any commercial purposes unless expressly agreed to by us in writing. The client also agrees not to make any modifications to the Products, including but not limited to cutting, dyeing, or altering the Products in any way.
17.5 Photographs of the Products on our Site are for illustrative purposes only. We do not guarantee that the Products will appear exactly as portrayed in photographs, due to potential changes in Product’s condition over time. The client agrees not to use any photographs of the Products for commercial purposes without our express written consent.
17.6 We do not guarantee that the Products are free from substances that may cause allergies or sensitivities. The client hires the Products at their own risk, and we shall not be held liable for any allergic reactions or sensitivities that may occur.
18. Title and Risk
18.1 Title to the Products shall remain vested in us and shall not pass to the client.
18.2 Risk in the Product passes to you upon delivery of the Products and remains with you until it is delivered back to our premises.
19. Privacy
19.1 You agree to allow us to send you emails regarding our business, including any information regarding or relating to our goods and services, in accordance with our Privacy Policy. Please see our Privacy Policy for information about our privacy practices.
20. We may make changes to our Site
20.1 We may update and change our Site from time to time to reflect changes to our Products, our users' needs, changes in law and our business priorities.
21. We may suspend or withdraw our Site
21.1 Our Site is made available free of charge.
21.2 We do not guarantee that our Site, or any content or Products on it, will always be available, uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part of our Site or Products for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
21.3 This Site is provided on an "as is" and "as available" basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Site.
22. We are not responsible for viruses
22.1 We do not guarantee that our Site will be secure or free from bugs or viruses or any other type of malicious code or software.
22.2 You are responsible for configuring your technology to access our Site. You should use your own antivirus software.
23. We are not responsible for websites we link to
23.1 Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only and you access third party websites subject to the Terms and Conditions for those websites.
24. Other Terms and Conditions
24.1 Additional Terms and conditions may also apply to specific portions, services or features of the Site. All such additional Terms and Conditions are incorporated by this reference into these Terms.
25. General
25.1 Termination: These Terms are effective until terminated by either party, upon reasonable notice. In the event of termination, Terms which expressly or by implication from its nature is intended to survive the termination (including limitation of liability) will survive.
25.2 Disputes: In the event of any dispute arising from, the parties must attempt to resolve the dispute in good faith. If the parties do not resolve the dispute between themselves, they may refer the dispute to a mediator.
25.3 Force majeure: No party will be liable to another if it fails to meet its obligations due to matters beyond its reasonable control, including but not limited to an act of God, strike or pandemic.
25.4 Severability: Any provision of these Terms which is void, illegal or otherwise unenforceable will be severed to the extent permitted by law without affecting any other provision of the Terms.
25.5 Relationship: These Terms do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between us and you or any other party unless expressly stated otherwise.
25.6 Entire agreement: These Terms form the entire agreement between the parties in relation to the Products. It replaces any earlier agreements, representations or discussions. This clause survives termination of these Terms.
25.7 Jurisdiction: These Terms are governed by the laws of Queensland. You irrevocably and unconditionally submit to the exclusive jurisdiction of the Queensland courts. Although the Services may be accessed throughout Australia and overseas, we make no representations or warranties that its content, or the Products, comply with the laws (including intellectual property laws) of any country outside Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these Terms.